Your Orders

Sign in and open My Orders to see the current status of every sale, along with your order number, the devices on it and the value. We also email you as your order moves through each stage.

It begins with SZ followed by six digits, for example SZ000457. You will find it in your confirmation email and on your delivery note. Quote it whenever you contact us and we can find your order instantly.

Submitted means we have your order and are waiting for the device. Device Received means it has arrived with us. Testing means our technicians are inspecting it. New Offer means we have emailed you a revised price to approve. Payment Complete means the money has been sent.

Typically under a week. Allow 1-3 working days for your device to reach us by tracked post, inspection happens the day it arrives, and payment is sent the same day for devices received before 1pm on a working day.

It is easiest to place a second order for the extra device so each one keeps its own quote and label. If you would rather they were handled together, give us a call and we will sort it out.

Yes. If your device has not been sent yet, just contact us with your order number and we will cancel it — there is nothing to pay. If it has already arrived with us, we will return it to you free of charge.

Your quote is held for 14 days. The reminder is simply a nudge to post your device before then. If you have already sent it, you can ignore it — provided you posted on time we will not penalise you for a postal delay.

Please check your junk or spam folder first, as order emails sometimes land there. If there is nothing, get in touch and we will confirm the address we hold for you and resend everything.

You can complete a sale as a guest. Creating an account simply makes it easier to track your order, keep your details for next time and see your full selling history.

Call us on 0333 344 8541 or email [email protected] with your order number and a short description, and the team will pick it up.