Terms & Conditions

1) Terms of Supply

Please read these terms and conditions carefully before submitting your sale order from our site.

You should print and keep a copy of these terms and conditions and the terms of use for future reference.

You should understand that by submitting an order, you agree to be bound by these terms and conditions and our terms of use.

In confirming your sell order you will need to tick the box indicating that you accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to place a sale order via our site.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Zextons relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term “ Zextons or “us” or “we” refers to the owner of the website whose registered office is ZEXTONS LIMITED 27 Church Street, St Helens, WA10 1AX. Our company registration number is 10256988 The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:

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Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Zextons is a trading name of the Zextons Limited company registered in the England & Wales.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

2) Black Listed Devices & Security Checks

Zextons reserves the right to destroy any lost / stolen handsets that appear on the “GSMA“ database if they haven’t been claimed by their subsequent owners after 28 days. UK legislation states that we cannot under any circumstances return or pay for a mobile phone or device which is registered lost or stolen at any time unless the lost or stolen records associated with it are cleared. If we at any time become aware of any issues, you will be required to co-operate with the authorities and we reserve the right to withhold or cancel the payment.

If the handset provided to us is blacklisted and/or reported lost/stolen during or after the recycling process, we will try to retrieve the funds sent or try to get the handset back to a "Clean" status. If this fails, your information including bank details will be provided to a debt collection agency and further court costs and/or bailiff costs will be incurred. Once the information has been provided to the concerned agency, returning the handset back to a 'Clean' status will not resolve the issue and payment will need to be made in full.

Zextons reserves the right to request for an original invoice and some form of ID such as a driving licence for particular handsets this is due to security and fraud prevention.

Zextons reserves the right to update you at any time, via your supplied contact details. This can be via, mail, SMS, e-mail or phone call.


3) Condition & Revised Offers

By submitting an order through our site you warrant that the phone(s) comply with these terms.

If a phone fails to meet our terms and conditions, we will attempt to negotiate a fair Good/Poor/Faulty price by email. Negotiations of a fair price may result in multiple emails customers can decline these and we are happy to return the phone for free.

All devices must fit the condition that was selected. We have the right to amend the quote and negotiate the quote.

Defining imperfections on the devices:

The device described as good will have no visible cosmetic imperfections when held 12 inches away or cannot be felt when you run your fingernail over them.

Software and Hardware testing: We use the most comprehensive mobile diagnostic software for efficient testing to cover possible defects.

Battery Diagnosis

We’ll test your device to see if it has a battery issue or a different power issue. If the battery retains less than 80 percent of its original capacity or has a higher then average cycle for the age of the device and battery, your device needs a battery replacement and therefore the quote will be adjusted.


  • Fully Working device with no software or hardware issues
  • Minimal very light signs of use on casing/housing.
  • LCD on a white screen must be pure and have no signs of discolouration or missing pixel
  • All features such as Making calls, Wi-Fi, Camera, Video, etc must work
  • Be removed from any iCloud / Samsung / Google Accounts
  • Original Phone with no replacement parts used.
  • No damage, scratches, chips or marks anywhere on screen.
  • Battery to be in good health and not need replacing for 12 months.


  • Turn on and off (with all buttons working)
  • Be fully functional - have signs of use and wear
  • Have a fully working operating system (software)
  • Have a working screen
  • Not have bent housing
  • Include its battery (you can keep memory card, charger, etc)
  • Deductions may be made for liquid damage & where there are signs of previous poor repairs.
  • All features such as Making calls, Wi-Fi, Camera, Video, etc must work
  • Be removed from any iCloud / Samsung / Google Accounts
  • Must not have any cracks on the body or screen


  • Be intact - not bent, crushed or snapped in half
  • Not have any missing parts or components
  • Examples of faulty phones: Broken / bleeding LCD, no power up, blank LCD
  • Deductions may be made for liquid damage & where there are signs of previous poor repairs.
  • Cannot be beyond reasonable economical repair
  • Be removed from any iCloud / Samsung / Google Accounts
  • Deductions may be made for liquid damage & where there are signs of previous poor repairs.

Zextons reserves the right to claim any handset that we haven't heard back on following e-mail communication to the registered e-mail address after 14 calendar days. The device(s) will be sent to be recycled after 14 days have lapsed. Payment will be authorised as per the last quote. Where we do not receive communication within 14 days we will require confirmation of bank account details to make payment and may also require ID to prevent fraud.

If the received device was not as described in terms of Manufacturer or Model the price will be revised to reflect this. Also includes were modifications have been made to the device that are permanent.

4) Locked or Counterfeit Phones

We cannot accept icloud/account and or password locked devices as faulty. These are treated zero (£0) value. If we happen to receive any iCloud or Account locked devices we will send an email to allow you to unlock the devices remotely. We will allow 5 days for you to respond to our request. If we do not have a response within this timeframe, these devices will be recycled at zero value.

We cannot accept counterfeit devices. As we work alongside with several companies in the UK, including the manufacture's themselves, to combat the sale and resale of counterfeit device, we can not return counterfeit devices. These will be confiscated and dealt with accordingly with the relevant authorities in the UK for counterfeit device’s.

Goods which are “lost, blocked, or stolen” will not be returned in accordance with Home Office guidelines. “Fake” goods will be returned if Zextons considers that they were remitted in good faith.

All phones and devices must be on a UK network. Phones or devices locked to a foreign network will not be accepted and will be classed as faulty.

Handsets specifically locked to any network may require us to send information to the carrier to ensure that the handset is safe to purchase or to unlock the handset to any network.

If the handset received is under contract with the network provider we will offer a price that is fair for both parties. We also reserve the right to return the handset to the original carrier if requested by them, within the first 6 months of the contract or if the handset is blacklisted or the verge of being blacklisted.

You are responsible for cancelling any airtime contract linked to each handset. We are not responsible for any call costs arising before, or after, receipt of your handset, or arising from any other circumstances whatsoever.

Please remember that by sending your phone to us, you agree to release us from all and any claims, losses or damages with respect to the phone, any data stored or contained therein or on any media used in conjunction with the phone (whether in the form of personal details, SMS, photos, games, songs or other data (“Data”)). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure that such data is removed from the phone prior to you sending it to us.

5) Payments and Checking Process

During the checkout process you will be asked for your payment details (Bank Details or Paypal email) to receive payment.

We always aim to check in same day and attempt payment within 24hrs of receipt of your device. If the device does not meet our grading conditions the process will take longer until resolution is reached by quote accepted or return of device authorised.

Same day payments

We endeavour to make same day payments issued on day of condition acceptance as long as it is accepted before 12pm. Payment could be processed in under 2 hours, but may take up to 24 hours to reach the bank. Please be aware over the weekend there may be a delay in the banks clearing the funds into your account if the transfer is made on a Friday. Delays in payments can also occur in busy periods and circumstances out of our control. Same day payments are hence not guaranteed to take place and may on occasion take longer.

We cannot, under any circumstances, recall or reissue bank transfer payments once they have been made.

All discrepancies must be reported to us in via email ( [email protected]) within 24 hours. If a Payment is issued and the incorrect bank details were supplied, this can take up to 6 weeks to be returned and re-issued.

Please Note: Payment can only be made using the details given during the checkout process.

All items are purchased using the VAT margin scheme as per the HMRC used goods VAT rules.

6) Postage & Packaging

We have various posting options which include a Royal Mail Tracked 48 hour service. This service is only applicable when posting up to 2 phones or devices at a time.

This will require you to take your package, with handsets / gadgets and sales order to a Royal Mail post office to obtain proof of postage and a tracking number.

Your Parcel is insured up to £100 (courier dependant) if its worth more we recommend you send it by Royal Mail Special Delivery Insured. This also includes Parcels that we collect via DPD (so insured upto £100).

We cannot be held responsible for any handsets that have not been received. Zextons takes no responsibility for the loss of, or damage to, goods in transit.

For each package you send in it is your responsibility to:

Ensure it is adequately insured for loss in transit, and

Ensure that it is adequately physically protected.

Zextons accepts no liability for any loss sustained due to inadequate packaging when Zextons supplied return bags are used.

Please ensure you remove your SIM card before sending us your mobile phone. We accept no liability in the event that a SIM card is sent with a phone and charges are then incurred. You shall continue to be responsible for such charges. Any SIM cards received by us are non-returnable.

7) Other things to note:

We cannot be held responsible for the non-delivery of emails due to email failures, or non-delivery of emails due to incorrect email address being given, or because of spam email or junk filters.

If you choose to decline the offer within the 14 calendar day period, you may ask Zextons to return the goods to you. Please allow up to 10 working days to receive your returned phone. However, if the parcel comes back to us as not called for at your local collection depot of the courier, we would require a postage cost of £5.98 before re-sending back out to you to cover additional costs.

Quotes are valid for 14 days from original order, we reserve the right to offer a different price according to price fluctuations outside of this time period.

If for whatever reason Zextons cannot send you back your original phone, then we will be obliged to make payment for the full quoted amount.

Additional accessories and/or boxes that have been sent in with your handset which have not been requested by Zextons cannot be returned.

Prices offered on our website are subject to change at any time without notice.

8) Customer obligations

Goods must arrive within 14 days of the date of the quotation. If the goods arrive later than 14 days from the quotation date, Zextons will offer the lower of the quote price or the current price on our website on the day the goods arrives.

9) Events outside of our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.

If you should for any reason have any complaints you can complete the form found here complaints All complaints correspondence will be dealt with via email or letter and we will acknowledge and respond to the initial complaint within 5 Working Days. If you are not satisfied with our response you can appeal against this.

We will respond to all appeals within 5 Working Days and issue our final response.

You may wish to seek independent legal advice on your complaint from the Citizens Advice

Any legal notices can be forwarded to our Head Office address: Zextons Limited, 27 Church Street, St Helens, WA10 1AX.

Alternative Dispute Resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

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