Customer reviews
We have 5 star reviews on Trustpilot, Facebook and Google. Please take a moment to read what our customers have to say about our service.
What our customers say
Every review below is collected and verified independently by Trustpilot. We don't choose which ones appear, and we can't take any of them down.
Recent reviews
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Why customers rate us
100% of your quote, or it comes back free
We pay the full price you were quoted, provided the device matches your order. If we ever need to revise an offer, you approve it first — or we return the device free of charge.
Paid the same day we receive it
Devices received before 1pm on a working day are inspected and paid the same day, straight to your bank account. No three-day waits.
Free, tracked, insured postage
Every return is prepaid by us and tracked end to end, with cover up to £150 as standard. You never pay to send a device to Zextons.
Trading since 2007
We were one of the first UK companies to see the value sitting in the nation's unused phones, and we have been buying, refurbishing and recycling them ever since.
What customers mention most
The themes that come up again and again in the reviews above — and where to read more about each one.
Fast payment
Customers consistently mention how quickly the money lands once their device arrives with us.
How payment worksEasy posting
The prepaid label and freepost pack come up constantly — no queueing, and no postage to pay.
Posting instructionsHelpful people
When something needs sorting, reviewers mention reaching a real person who could actually help.
Contact supportSold a device with us?
We'd genuinely love to hear how it went — good or bad. Reviews are how we find the things we need to fix.
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