Selling Your Mobile
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General Questions
Sending your mobile to us
- »How do I send my phone(s)? 1-9 handsets (post)
- »How do I send my phone(s)? 10+ handsets (courier)
- »I've placed an online order but have not received a sale pack?
- »Do I pay for postage when sending my phone(s)?
- »Do I need to send the charger or accessories?
- »Do I need to send the SIM card with my phone?
- »Do I send the Memory card with my phone?
- »Is the plastic freepost bag safe enough to send my phone in?
- »I sent my phone, has it arrived?
- »I sent two freepost bags together but only one has arrived?
- »I sent my phone(s) but my order is now expiring?
How do I send my phone(s)? 1-9 handsets (post)
Once you have placed an order online, we will post you a pack within days. Your pack will include a quick confirmation, delivery note, posting instructions and a freepost bag. Simply place the handset and delivery note in the bag to return to us.
How do I send my phone(s)? 10+ handsets (courier)
Once your online order is placed, we’ll post you a pack within days. After this, we will arrange a free collection with UPS to return your items.
I've placed an online order but have not received a sale pack?
If your pack has not arrived within 5 days, it may have been lost in the post. Please check that we have your correct address and contact us to arrange another pack to be sent.
Do I pay for postage when sending my phone(s)?
We have various free posting options for you to choose from. Simply use the freepost bag provided to send your phone(s).
Do I need to send the charger or accessories?
No, we only require the handset with its battery.
Do I need to send the SIM card with my phone?
No, please remove your SIM card before sending your phone to us.
Do I send the Memory card with my phone?
No, we only require the handset with its battery.
Is the plastic freepost bag safe enough to send my phone in?
Our freepost bag has been specially designed to ensure it’s safe and secure. We recommend you protect any delicate handset screens by wrapping them in bubble wrap or similar before placing them in the bag.
I sent my phone, has it arrived?
We will send you an email the day your phone arrives at our facility. Please allow up to 3-4 working days for delivery to us.
I sent two freepost bags together but only one has arrived?
If you sent items in multiple bags, it is possible that they may arrive at our facility on different days. Please allow additional time for this.
I sent my phone(s) but my order is now expiring?
Don’t worry, provided you posted your phone(s) on time, we will not penalize you for the delay.