Who is Zextons?
Zextons is trading name of Zextons Limited
Zextons = Funds for your electronic gizmos!
What promises Zextons make?
When it comes to our specialisation, we like to believe that we are unmatched. As a company, we have made a number of promises to maintain our dedication to providing each and every one of our customers with exceptional service.
Click here to view our promises.
What happens to my phone(s)?
All of the phones we buy are sent in bulk to different authorised reuse partners across the world. For domestic resale via our online shop and channel partners to the general public, we also now restore and refurbish gadgets inside our group.
Do I pay for postage when sending my phone(s)?
A number of different types of free posting are available to you. A flyer with detailed information on how to mail your purchase will be included with your order.
We regret that we cannot be held accountable for any phones that are not delivered. Please consider upgrading our freepost bag to Special delivery. The extra £8.5 will get you £500 in coverage, but it's worth it.
Post all registered packages to the Zextons main office:
Zextons
7 Broughton Lane,
Manchester
M8 9TY
United Kingdom
IMPORTANT! If you trade in 10 or more phones in the one order, you will be given a free courier collection service.
What must I include with my device?
At our company, we want to keep things basic. So, the device and its battery are all that is required. Help us reduce e - wastes by sending it with all of its accessories and in its original packaging.
What if my phone is blocked?
Your phone has probably been reported lost or stolen if you have been unable to use it. We do not buy phones that have been disabled. It is recommended that the genuine owner of a blocked smartphone get in touch with their service provider to get the device unblocked.
What if my phone is Network locked?
We'll buy your locked phone from a British carrier and pay you full price.
Do you accept fake/counterfeit phones?
It's becoming more common to find fake mobile devices. These phones are counterfeits that seem just like the real thing, but they might put your safety at risk if you use them. Any items that are not 100% authentic will not be purchased by us.
Do you accept stolen phones?
We have zero tolerance for criminals and will not purchase stolen phones. We double-check all incoming calls to make sure they are not banned (registered lost or stolen).
