General Questions

We are a UK mobile phone recycling and reuse company, buying and refurbishing phones, tablets, watches, laptops and consoles since 2007. We were among the first to spot the value sitting unused in the nation's drawers.

Zextons Tech Store, 27 Church Street, St Helens, WA10 1AX. All devices are processed at our own UK facility.

Call 0333 344 8541 or email [email protected]. Have your order number to hand — it starts with SZ — and we will be able to help straight away.

We have been trading since 2007 and are rated by thousands of customers on Trustpilot. Every sale is covered by our written price promise: 100% of the quoted value, or your device back free of charge.

The average UK household still has four or more unused phones sitting in a drawer — over 200 million nationwide. Left there they lose roughly £5 of value a month, which adds up to as much as £1 billion a year across the country, and the materials inside them go to waste.

Around 80% are refurbished and resold for reuse, most of them reprocessed here in the UK. Anything that cannot be reused is recycled in compliance with WEEE standards, so nothing goes to landfill.

Yes. Our bulk recycling service handles larger volumes for businesses, schools and organisations, with a price for the whole batch and a collection arranged to suit you.

We do — our main store at zextons.co.uk sells fully tested refurbished phones, tablets and laptops with a warranty.

We would love that. You can leave a review on our Trustpilot profile, and you will find a link on our customer reviews page.

Have a look through the other support categories above, or just get in touch — call 0333 344 8541 or email [email protected] and a real person will come back to you.